fg888 Privacy Policy
Your personal data matters to us. This policy explains how fg888 collects, uses, stores, and protects your information when you use our platform in Bangladesh.
1. Introduction
fg888 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the fg888 platform, including the website at fg888.bio, associated mobile web experiences, account services, gaming library, sportsbook, and customer support channels (collectively the "Platform"). This Privacy Policy sets out the basis on which personal data that we collect from you, or that you provide to us, will be processed by fg888. Please read this policy carefully to understand our practices regarding your personal data.
This Privacy Policy applies to all personal data we collect through the Platform, including data collected during registration, gameplay, financial transactions, customer support interactions, and any promotional activities. By registering an account or using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Our Privacy Commitments
fg888 is built on trust. The following principles guide every decision we make about your personal data on our Bangladesh gaming platform.
All data transmitted between your device and the fg888 platform is protected using industry-standard SSL encryption. Whether you are depositing via bKash, logging in, or browsing games, your connection is always secure.
fg888 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. Your data is used only to operate and improve the fg888 platform and related services for Bangladesh players.
fg888 only sends promotional communications to players who have opted in to receive them. You may withdraw consent for marketing communications at any time by contacting customer support or using the unsubscribe option in any marketing message.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact fg888 customer support and we will update your records promptly, subject to identity verification.
Subject to our legal obligations (including KYC record-keeping requirements), you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected. We will action erasure requests within a reasonable timeframe.
fg888 will notify you of any material changes to this Privacy Policy via the registered contact details on your account. We aim to keep you informed and in control of your data at all times.
2. Information We Collect
fg888 collects personal data that is necessary for the operation of the Platform, compliance with applicable legal obligations, and the delivery of a safe, personalised gaming experience to players in Bangladesh. The categories of personal data we collect include:
Full name, date of birth, NID or passport number (for KYC), profile photo where required.
Bangladesh mobile number, email address (where provided), preferred communication language.
bKash wallet number, Nagad wallet number, Rocket number, bank card details (masked), transaction history, deposit and withdrawal records.
Pages visited, games played, session duration, bet history, device type, IP address, browser type, operating system.
We do not collect special category data (such as health, racial, or political data) and we do not knowingly collect any personal data from individuals under the age of 21. Where we rely on your consent to collect certain categories of data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
3. How We Use Your Information
fg888 uses the personal data we collect for the following purposes. We only process your data for purposes that are consistent with the reason it was originally collected and to the extent necessary to fulfil those purposes:
- Account registration and maintenance: to create, manage, and secure your fg888 account, including verifying your identity through our KYC process and maintaining your account profile.
- Transaction processing: to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your registered payment account in Bangladesh.
- Platform operation and personalisation: to deliver game content, sportsbook markets (including BPL and T20 World Cup cricket), and other Platform features; to personalise your experience based on your gameplay preferences and history.
- Legal compliance and fraud prevention: to comply with applicable anti-money-laundering, counter-terrorist financing, and responsible gaming obligations; to detect, investigate, and prevent fraudulent activity, cheating, or other misconduct on fg888.
- Customer support: to respond to your queries, complaints, and requests submitted via live chat or email; to maintain records of your support interactions for quality assurance and dispute resolution purposes.
- Marketing communications (where you have opted in): to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to Bangladesh players, such as Eid, BPL season, and Pohela Boishakh promotions.
fg888 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. Where automated processes are used for fraud detection or responsible gaming monitoring, material decisions are reviewed by our compliance team before any restrictive action is applied to your account.
4. Legal Basis for Processing
fg888 processes your personal data on the following legal bases, depending on the specific purpose of processing:
- Contractual necessity: processing that is necessary to perform the contract between fg888 and you (the account agreement), including account creation, transaction processing, game delivery, and customer support.
- Legal obligation: processing that is necessary to comply with a legal obligation applicable to fg888, including KYC verification, transaction monitoring for anti-money-laundering purposes, and responsible gaming record-keeping.
- Legitimate interests: processing necessary for the legitimate interests of fg888, including fraud prevention, platform security, internal analytics for service improvement, and enforcement of our Terms and Conditions. We ensure these interests do not override your fundamental rights and freedoms.
- Consent: where you have given specific consent to receive marketing communications or to the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Sharing of Personal Data
fg888 does not sell your personal data. We may share your personal data with carefully selected third parties only where necessary and only for the purposes described in this policy. The categories of third parties with whom we may share your data include:
- Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners (Visa, Mastercard network processors) — solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy and data security obligations.
- Game content providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming may receive limited technical data (such as session identifiers) necessary to deliver their games through the fg888 platform. These providers do not receive your financial data or full identity data.
- Identity verification and KYC partners: third-party identity verification services may receive copies of identity documents and personal data submitted during the KYC process, solely for the purpose of verifying your identity in accordance with applicable requirements.
- Law enforcement and regulatory authorities: fg888 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of fg888, its users, or the public.
6. Cookies and Tracking Technologies
fg888 uses cookies and similar tracking technologies on the Platform to ensure the Platform functions correctly, to remember your preferences, and to understand how users interact with our services. The cookies we use fall into the following categories:
- Essential cookies: necessary for the Platform to function. These include session authentication cookies that keep you logged in during your visit, security cookies that help detect fraud, and cookies that remember your language preference. These cannot be disabled without impairing Platform functionality.
- Functional cookies: used to remember your preferences and settings on fg888, such as your preferred game category, display settings, and notification preferences. Disabling these may affect your personalised experience on the Platform.
- Analytics cookies: used to collect aggregated, anonymised information about how users navigate the fg888 platform — such as which pages are visited most frequently, how long sessions last, and which games are most popular with Bangladesh players. This data helps us improve the Platform experience.
- Marketing cookies (consent-based): used only where you have consented, to help deliver promotional content relevant to your interests as a Bangladesh gaming platform user. You may withdraw consent for marketing cookies at any time.
You can control and manage cookies through your browser settings. Please note that removing or blocking essential cookies may impair the functionality of the fg888 platform, including your ability to log in, deposit, and play games. For more information about managing cookies, refer to your browser's help documentation.
7. Data Security
fg888 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
- SSL/TLS encryption applied to all data transmissions between your device and fg888 servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
- Access controls ensuring that personal data held by fg888 is accessible only to staff and service providers who require access for legitimate operational, compliance, or support purposes. Staff with access to personal data are trained in data protection obligations.
- Secure storage of financial data including bKash wallet references, Nagad account numbers, and bank card details. Card numbers are masked and we do not store full card numbers on fg888 servers — payment tokenisation is used where applicable.
- Regular security assessments and monitoring of our Platform infrastructure to identify and remediate vulnerabilities. Where a security incident is identified that poses a risk to your personal data, we will take prompt remedial action and notify affected users in accordance with applicable requirements.
While fg888 implements robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential. If you suspect your fg888 account has been compromised, contact customer support immediately via live chat.
8. Data Retention
fg888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your account registration, and for such further period as is required to comply with applicable legal obligations. Specifically: account data is retained for the lifetime of your active account plus a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Support interaction records are retained for three years. Marketing preference records are retained for the duration of your account plus one year after closure.
When personal data is no longer required for any lawful purpose, fg888 will securely delete or anonymise it in accordance with our data disposal procedures. Requests for early erasure are handled in accordance with your rights under Section 9 of this policy, subject always to any overriding legal obligations.
9. Your Rights
As a user of the fg888 platform and a person whose personal data we process, you have the following rights in relation to your personal data. To exercise any of these rights, please contact fg888 customer support at [email protected]. We will respond to verified requests within a reasonable timeframe and, in any event, within 30 days of receipt:
- Right of access: you have the right to request a copy of the personal data that fg888 holds about you, together with information about how it is used and with whom it has been shared.
- Right to rectification: you have the right to request that fg888 corrects any inaccurate or incomplete personal data we hold about you. We will update your records promptly upon receiving a verified correction request.
- Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis exists), or where the data has been unlawfully processed.
- Right to restriction of processing: you have the right to request that fg888 restricts its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to erasure.
- Right to data portability: you have the right to receive a copy of personal data you have provided to fg888 in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity and is carried out by automated means.
- Right to object: you have the right to object to fg888's processing of your personal data where processing is based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes, which fg888 will honour immediately upon receipt of your objection.
fg888 will not charge a fee for handling data rights requests. We reserve the right to request identity verification before actioning any request to ensure the security of your personal data. If we are unable to action your request, we will explain why within the response timeframe.
10. Children's Privacy
fg888 is strictly an adult-only platform. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Registration on fg888 by or on behalf of anyone under 21 is prohibited. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who believe a person under 21 may have registered on fg888 are encouraged to contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including account closure and deletion of all associated personal data.
11. Third-Party Links
The fg888 platform may contain references to third-party services, including payment providers such as bKash and Nagad, and game content providers. fg888 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with fg888, particularly your mobile wallet provider's privacy policy, as their data practices may differ from ours.
12. Changes to This Privacy Policy
fg888 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, we will notify registered users via their registered contact details prior to the changes taking effect. The effective date of the current version of this Privacy Policy is displayed at the top of this page.
Your continued use of the fg888 platform after any update to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any update, please discontinue use of the Platform and contact customer support to discuss your account closure and data deletion options.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that fg888 holds about you, please contact our data support team. We aim to respond to all privacy-related enquiries within 30 days of receipt. For formal written correspondence including data subject access requests, erasure requests, and complaints, please use the email address below:
Email: [email protected]
Questions About Your Privacy?
Our FAQ page has answers to common questions. Or explore the fg888 Casino platform to see our safe and reliable gaming experience firsthand.
Visit Our FAQ Explore fg888 CasinoThis Privacy Policy was last updated on 1 January 2026. fg888 reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of the current Privacy Policy.